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I find this hat to be very uncomfortable around the edges and on my ears very disappointing
Wasn’t water proof (like that’s the whole point), and the company expected me to pay to return it even though it was defective.
Hi Sarah,
We strive to offer high-quality products at competitive prices, and managing return shipping costs would impact our ability to maintain our pricing structure. We would have loved to replace your item per our Glow Guarantee Warranty program, but our offers to recitfy the issue was not accepted. We hope you have a wonderful day! :)