Frequently Asked Questions
*** Black Friday/Cyber Monday Sale***
All Purchases Made During Black Friday Weekend including the BOGO Free Heat Caps are considered Final Sale. No exchanges or returns are eligible for these items.
How fast does it take to get my order?
All orders are processed within 24-48 hours and package should be received in 5-7 business days (Monday-Friday excl. holidays) Please keep in mind due to the global pandemic of Covid-19 certain areas in the nation for USPS are heavily impacted with personnel and transportation shortages and shipping times might be delayed. If you would like your package sooner Priority Express shipping is an option during checkout and is guaranteed for on time deliveries.
COVID 19 SHIPPING UPDATE
We are still shipping out daily and our processing times have not been affected. We do partner with United States Postal Service to help deliver your package to you. ~90% of all orders are being delivered on time as normal, however we ask for patience as some pockets in the nation could experience personnel and transportation shortages that can delay delivery times. We thank you for your patience and understanding during this unique time for our world.
Do you ship internationally?
We do offer international shipping options on our site currently. For shipping costs, the best way to know how much shipping would be is to go through as if you were ordering what you would like and before completing order you will see your shipping costs. All International Order are Final Sale, No Exchanges.
We offer shipping via DHL and UPS for international orders.
Please keep in mind that additional custom fees might apply once arrived in your country.
We are not able to quote customs/duty fees into your respective country as each one differs. We would ask that you research what that might be for you before placing order.
My order was marked as delivered, but I did not receive it. Where is it?
Recently, USPS couriers have been marking packages as delivered prior to delivering due to personnel shortages. Please allow 2 business days for it to be delivered as they typically show up then.
What is Guide Shipping Insurance?
Guide Shipping Protection is our solution for your lost, damaged or stolen packages! It's optional, so you don't need to use it. But if you decide to opt-in and pay at checkout simply check "Add Guide Shipping Protection" and you're covered on any lost or damaged items. To file a claim, visit Guide Protection
What do I do if something happens with my Glow by Daye product within a year of purchase?
We offer a warranty with each and every Glow by Daye product, if you are having issues with your item(s), please reach out to us directly at firstname.lastname@example.org. We will be able to replace for you (minus shipping)
We like Glow by Daye! How can we help spread the word?
We love this question! Please tag us on Instagram using @glowbydaye/#glowbydaye or leave us a review following your purchase. We typically will email you how to do that following your order. Make sure to tell your friends and family personally or better yet gift them with their very own Glow by Daye!
What if my Glow by Daye does not fit me?
Take advantage of our "Glow" Guarantee and contact us immediately at email@example.com.
How do I use the Glow by Daye Deep Conditioning Heat Cap?
How do I use the Glow by Daye Soft Hood Dryer Attachment?
Can you tell me about the Pre-Folded Charmeuse Satin Scarf?
What's the best way to learn about promo codes or exclusive sales?
A couple of the best ways is 1. Text GLOWBYDAYE to 29071 2. Subscribe to our newsletter 2. Follow us on IG (@glowbydaye), Facebook (facebook.com/glowbydaye)
Do you have any other questions?....Contact Us Here.